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Book your fitting

Beat the queue and book ahead

You asked (and asked again),
and 33 years later, we listened

Forget taking a ticket and waiting for your turn.
We’re now letting you book online or in-store and arrive right on time for your appointment with The Fit Squad. Choose a time that’s convenient for you, show up, receive the perfect fitand get on with the rest of your day. It’s the same Fit Squad service that you love, with seriously less waiting.

How it works

Make a booking

Book online or in-store. If you’re not booking ahead, you can join our digital queue in-store and we’ll let you know when your turn is up.

Make a booking

Book online or in-store. If you’re not booking ahead, you can join our digital queue in-store and we’ll let you know when your turn is up.

Make a booking

Book online or in-store. If you’re not booking ahead, you can join our digital queue in-store and we’ll let you know when your turn is up.

Make a booking

Book online or in-store. If you’re not booking ahead, you can join our digital queue in-store and we’ll let you know when your turn is up.

Fitting time

Arrive at your nominated fitting time and wait for your name to be called. Here’s where the real magic happens

The perfect pair

Our team will measure your child and provide tailored style recommendations. It’s one-on-one service with no waiting.

short on time or unable to head in-store?

No stress, we’re bringing you The Fit Squad On Demand.
Take a look at our range of options for receiving the perfect fit online.

Free digital appointments

Book in to speak to our experienced Fit Squad through video call, Monday – Friday.

Fit Squad
livechat

Log in from 10am – 3pm Monday – Friday to speak to our online Fit Squad through Livechat

Have your say

Learn about the fit, length and width from customer reviews and go in the draw to win $150 each month by having your say.

DIY fitting

Purchase a Clarks measuring gauge or print out our fit chart to measure up from home.

faq

  • Can I show up in-store to be fitted without making an appointment or joining the digital queue?

    All fittings are now run through pre-booked appointments or a digital queue to allow fairness for all customers. If you choose to head in-store without a pre-booked fitting, you will be prompted to join the digital queue, which will give you an estimate wait time and text message notification of your upcoming fitting. If you are heading in-store for a return, you will still need to join the queue but as a ‘non-fitting’ which means a reduced wait time as you will only be waiting for other ‘non-fitting’ customers to be served.

  • I’ve entered my details incorrectly, what do I do?

    If you believe you may have entered incorrect details as you haven’t received any confirmation, please re-book. Before you re-schedule your new fitting, make sure to double check your details are now correct so you receive your email with the details you require for your fitting.

  • What if I just need to complete a return in-store?

    We offer ‘non-fitting’ places in the queue in-store for returns. These cannot be pre-booked so simply head in and follow the instructions to join the queue in-store for a ‘non-fitting’ where we will serve you promptly. Please note, that if you require your child to be fitted to double check sizing or to find the right pair, you will need to opt for a different fitting type in-store, as ‘non-fitting’ is only for simple returns/exchanges/quick purchases.

  • How do I cancel?

    Check your fitting email for the option to cancel or reschedule your booking and click the link.

  • I’m running late, what do I do?

    We understand that not everything goes according to plan especially when little ones are involved, so we allow a 10-minute grace period before we will need to cancel your fitting. Demand is high for our fittings and being late means our timing and subsequent service levels are compromised for other customers. If you will be later than 10 minutes after the starting time, your fitting will be cancelled by the store team staff and we encourage you to join the digital queue or book in again.

  • I need to change the details of my fitting, what do I do?

    We’re unable to make changes to your fitting once it’s been placed so we would recommend cancelling the booking and making another one.

  • Can I make a booking in-store for later in the day?

    Yes, feel free to head to our stand-alone store to scan the QR code where you’ll be given the option to join the queue or make a future fitting.

  • How long will I be expected to wait in the digital queue?

    This is dependent on how many people are waiting and how many fitters are working. Upon entering the store, take note of the number of fitters available and scan the QR code towhere you are positioned in the queue

  • How long does the fitting go for?

    Each fitting type will take a different amount of time, depending on the number of children you may have. Please find a breakdown of the approximate times below:

    1 Child = 20 mins
    2 Children = 30 mins
    3 Children = 45 mins
    4 Children = 1 hour
    5+ Children = 1 hour 30 mins
    First Walker = 30 mins
    Special Needs Fitting = 1 hour
    Digital Fitting = 30 mins

  • What will you do with my details?

    We will use your details to provide you details about your pre-booked fitting, send a reminder as your fitting approaches and to ask for feedback about your fitting experience. We do not use the details provided for pre-booked fittings or our digital queue for any marketing purposes.

  • How do I make a special needs fitting?

    When selecting your fitting type, please choose ‘Special Needs Fitting’. Our fittings are typically held out of hours to create a calmer environment. All of our Fit Squad members have undergone training through Aspect and are educated in Autism awareness and equipped with tools to foster effective communication. To find out more on what to expect in a special needs fitting, please click here.

  • I can’t scan the QR code to join the queue, what do I do?

    Please find a team member in-store who will be able to join the queue on your behalf..

Want to know more?

View our faqs here or read our Terms & conditions.
For any further questions, please contact us.