Loyalty Program – Shoes & Sox

Why Join?

rewarding every spend. Receive 10% of the value of your spend back as a reward to enjoy on your next purchase.

birthday rewards. Each child will enjoy a $10 Birthday Reward on their birthday - so make sure you've assigned their birthdays on their profile.

bonus rewards. Receive additional $2 in rewards for each pair of purchased shoes you assign to your child's profile

Plus enjoy...

create a kids profile. Keep tabs on how they're growing brands they love, sports they play and what you've purchased for them.

go digital. Add your loyalty card to your digital wallet for a more seamless in-store shopping experience.

hello, vip. You'll be the first to hear about our new arrivals, exclusive styles and special offers.

Say goodbye to the paper cards

We've got answers to all your questions.

What should I do with my old FREQUENT BUYERS BONUS cards?

You have until the 31st August 2024 to bring your cards into the store, or send them in to our Head Office. You can either use them towards your current purchase or exchange them for a reward on your profile. If you choose to redeem them at a later time you will have 60 days from when it is added to your profile.

I can’t get to a store to redeem my FREQUENT BUYERS BONUS cards

Send a ticket to support@shoesandsox.com.au and we will be in touch within 2 business days with instructions on where to send the cards and how to redeem them. We will add the rewards to your profile so that you can use them online.

How much will I get for my FREQUENT BUYERS BONUS cards?

You can redeem your cards as follows:
1 card: $5
2 cards: $10
3 cards: $15
4 cards: $20
5 cards: $25
6 cards: The average value of the 6 cards

When does the FREQUENT BUYERS BONUS Buyback Scheme end?

31st August 2024

How do I exchange my cards for rewards?

Bring your cards to the store or contact our customer service team for postal redemption before 31st august 2024. The rewards will be added to your account within approximately 5 working days, and you will receive an email confirmation once completed. You will have 60 days to use the reward once it’s added.

Can I keep collecting FBB cards?

Starting from July 16th 2024,we will no longer be issuing new FBB cards in line with the launch of our new loyalty program. However, our new loyalty program will reward you for every purchase, including sale items and accessories.

Can I use my FBB card rewards with other offers?

Yes! You are welcome to use your FBB card reward towards markdown items, or items on a promotion.

All about Fit Club

What is the loyalty program?

Each time you shop, you'll get 10% of your spend back as a reward to use on your next purchase.

You will also be rewarded for assigning shoes to your children as well as birthday bonuses for your children.

Can I earn rewards on sale items?

Yes! You will earn rewards on sale items.

Can I earn rewards on accessories?

Yes! You will earn rewards on accessories.

I don't have any rewards on my profile but I shopped with you.

Send a ticket to customer service with a photo of your receipt and the email you use to access your profile and we will investigate where it has gone.

I didn't have time to provide my details to the staff as I was in a hurry and therefore didn’t earn rewards

You can log in to your profile online and head to the “claim transactions” section. With your receipt you can enter the details and add it to your profile.

It won't let me put my phone number in

This means you have another profile with us. You will need to raise a ticket to the customer service team who will reconfirm which profile you want to use for the loyalty program and merge the profiles into one.

It won't let me update my email

What should I do if I don't want to participate in the new loyalty program?

We encourage you to try our new loyalty program as it offers great rewards for every purchase. If you decide not to participate, you will not be able to benefit from our rewards program for future purchases.

I used my rewards online but now I’m under the Free Shipping Threshold

We offer free shipping over a certain transaction value. This threshold will be the value of the transaction after deducting the redemption of any Rewards. If the transaction is less than the current free shipping threshold of $99.00 the Member would not be eligible for free shipping or that transaction.

I didn't receive rewards for my past transactions

Rewards will not apply to purchases made prior to 12:01AM AEST 16 July 2024 including the Shoe Assignment Bonus Reward made on or after 16 July 2024 for shoe purchases made prior to 16 July 2024.