We provide an easy to use returns system for you to request your return!
You only require two pieces of information to request your return:
- Order ID # (can be found in your confirmation email)
- Email address used to place the original order
Click the button below to request your return
We will then create a return authorisation for you which outlines how to complete your return. You will be required to send the item/s back to us at the provided address and pay for applicable shipping costs. It typically takes 3 - 5 business days for returns to be processed once received by our team. You will be notified by email once your return has been finalised.
Alternatively, you can take your order back to your local standalone store with a copy of your order confirmation email (printed or on your phone).
Before requesting a return for your order, please take care in ensuring that the product is in a new, unworn condition and the box or packaging is not damaged. Please do not attach labels or tape directly onto the shoe box. We suggest placing boxes in a plain shipping satchel and affixing the label to this.