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CUSTOMER CARE

Fit Guarantee


Footwear plays a huge role in a child’s overall healthcare. That’s why we go to great lengths (and widths) to ensure each child gets the right shoe with the perfect fit for their feet and stage of development, every time. Our Kids Fit Consultants have extensive training and experience in the development of children’s feet and shoe fitting to guarantee a perfect fit. All our team members have undergone an intense 3 months of training under the guidance of an experienced senior Kids Fit Consultant, where they learn key fundamentals through one on one practical training and theoretical practice. Not only do we teach how to expertly fit a child’s foot, but we also train our fitters on foot development, growing stages, what shoes are beneficial for what purpose, and how to address common foot problems. After the initial 3 months of training, we ensure an experienced fit consultant is always overseeing our new fitters for 6 months, to guarantee the right fit is walking out of the door. This ensures a professional Kids Fit Consultant, who understands the anatomy of a child’s growing foot, is in-store to match your child’s unique feet to the latest styles from around the world. With a range of shoes to choose from, and with half sizes and widths available, we are confident that you will love your new shoes. We stand behind our in-store fit service and it’s our mission to get it right, every time. If you feel like you haven’t received 100% the perfect fit, please head back in store for a complimentary fit check within one month of your purchase.

Buying online? You can be confident in the fit of your child’s shoes with refunds on all full price items and credit notes on all sale items.

When you receive your online order, we recommend having your child try their new shoes on soft or carpeted floors. Ask them to walk around the room and check that their feet are not slipping and that the shoe is fitting securely through the ankle. Feel the side of the shoes and make sure the feet are not pressing too tightly. Lastly, ensure there is a thumb space of room at the front of the shoe to allow space for growing. If they’re not 100% right, get in touch with us here to arrange your return.