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what we don't know about fitting
kids shoes isn't worth knowing

Footwear plays a huge role in a child’s overall healthcare. That’s why we go to great lengths (and widths) to ensure each child gets the right shoe with the perfect fit for their feet and stage of development, every time. Our Fit Squad have extensive training and experience in the development of children’s feet and shoe fitting to guarantee a perfect fit. Curious about how we fit?
Check out our exclusive 6 point fit check below:

Our Fit Squad have undergone an intense 3 months of training under the guidance of an experienced senior Fit Squad member, where they learn key fundamentals through one on one practical training and theoretical practice. Not only do we teach how to expertly fit a child’s foot, but we also train our fitters on foot development, growing stages, what shoes are beneficial for what purpose, and how to address common foot problems.

After the initial 3 months of training, we ensure an experienced member of the Fit Squad is always overseeing our new fitters for 6 months, to guarantee the right fit is walking out of the door.

This ensures a professional Fit Squad member, who understands the anatomy of a child’s growing foot, is in-store to match your child’s unique feet to the latest styles from around the world.

With a range of shoes to choose from, and with half sizes and widths available, we are confident that you will love your new shoes. We stand behind our in-store fit service and it’s our mission to get it right, every time. If you feel like you haven’t received 100% the perfect fit, please head back in store for a complimentary fit check within one month of your purchase.

  • Fit squad training

    Our Fit Squad have undergone an intense 3 months of training under the guidance of an experienced senior Fit Squad member, where they learn key fundamentals through one on one practical training and theoretical practice. Not only do we teach how to expertly fit a child’s foot, but we also train our fitters on foot development, growing stages, what shoes are beneficial for what purpose, and how to address common foot problems.

    After the initial 3 months of training, we ensure an experienced member of the Fit Squad is always overseeing our new fitters for 6 months, to guarantee the right fit is walking out of the door.

    This ensures a professional Fit Squad member, who understands the anatomy of a child’s growing foot, is in-store to match your child’s unique feet to the latest styles from around the world.

  • In-store experience

    With a range of shoes to choose from, and with half sizes and widths available, we are confident that you will love your new shoes. We stand behind our in-store fit service and it’s our mission to get it right, every time. If you feel like you haven’t received 100% the perfect fit, please head back in store for a complimentary fit check within one month of your purchase.

Buying online? We have a range of services to ensure you receive the same Fit Squad approved service, find out more about them here. You can also be confident in the fit of your child’s shoes with refunds on all unworn full price items and credit notes on all unworn sale items.

When you receive your online order, we recommend having your child try their new shoes on soft or carpeted floors. Ask them to walk around the room and check that their feet are not slipping and that the shoe is fitting securely through the ankle. Feel the side of the shoes and make sure the feet are not pressing too tightly. Lastly, ensure there is a thumb space of room at the front of the shoe to allow space for growing. If they’re not 100% right, get in touch with us here to arrange your return. Please note, shoes must be unworn and in new condition to be eligible for a return.

  • Buying online

    Buying online? We have a range of services to ensure you receive the same Fit Squad approved service, find out more about them here. You can also be confident in the fit of your child’s shoes with refunds on all unworn full price items and credit notes on all unworn sale items.

    When you receive your online order, we recommend having your child try their new shoes on soft or carpeted floors. Ask them to walk around the room and check that their feet are not slipping and that the shoe is fitting securely through the ankle. Feel the side of the shoes and make sure the feet are not pressing too tightly. Lastly, ensure there is a thumb space of room at the front of the shoe to allow space for growing. If they’re not 100% right, get in touch with us here to arrange your return. Please note, shoes must be unworn and in new condition to be eligible for a return.

Want to know more?

View our faqs here or read our Terms & conditions.
For any further questions, please contact us.