Floor to Door
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Need Help?
Our customer support hours are 9 am - 4 pm from Monday to Friday. If you would like to speak to one of our team members, please leave your contact details and provide a brief description of your enquiry requesting a call back.
Floor to Door
Can't find your size, colour or style in-store? Our Floor to Door service allows you to place a direct order in-store for unavailable items and enjoy the convenience of having it delivered directly to your home.
What delivery details do we need?
To complete your order, we'll collect your delivery details, including your full name, email address, and preferred delivery address.
How do we confirm item availability?
Our in-store team will check the availability of your selected item and once confirmed, place the order for you directly in-store.
How will your receive your order?
Your order will then be delivered directly to your door!
Floor to door is currently available in all standalone stores across Australia. To find your local store, please click here.
Please refer to our Delivery Policy for further information regarding delivery time.
You will be charged delivery in accordance with our regular delivery fees. Click here to learn more.
Once a Floor to Door order has been placed in-store, we are unable to cancel or amend any details including name, email, delivery address and products ordered.
Our standard in-store returns policy will apply. Simply visit us in any Shoes & Sox standalone store with proof of purchase to proceed with an exchange or refund, ensuring all returns conditions are met.
While our team does their best to confirm availability before placing your order, there may be rare occasions where it cannot be fulfilled. If this occurs, you will receive a notification via email. In such cases, you'll need to visit any Shoes & Sox standalone store with the email notification to receive a full refund. Please note, it is not possible to adjust the items on the order, or have the refund processed remotely.
Have a Different Question?
You can contact us by sending an enquiry through our Contact page or email us directly a support@shoesandsox.com.au.
Please ensure to include all relevant details including the below if applicable:
1. Order Number
2. Your contact number and valid email address
3. Reason for Enquiry - please provide as much detail as possible
Our office hours are Monday - Friday, 9am to 4pm (excluding Public Holidays).
