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CUSTOMER CARE

Delivery


Please note that due to the spread of COVID-19 in Australia, there are some disruptions to the regular delivery service with Australia Post. To minimise risk of infection, signature on delivery is no longer required. You will still need to verify the delivery by providing your name to the delivery driver, and if you are not available to accept the delivery, the parcel will be taken to your local Post Office. Please see more information here.

  • Shoes & Sox Delivery Policy

    We offer free standard shipping on all orders over $69; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95.

    Our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.

  • Estimated Delivery Timeframes

    Please allow 1 – 2 business days processing for all orders. Once dispatched with Australia Post, expected delivery times for each region are as follows:

    Express Shipping

    • 1-2 business days – VIC
    • 1-3 business days – NSW, ACT, SA & QLD metro and most regional areas*
    • 2-5 business days WA, NT, Tasmania*

    Standard Shipping

    • 1-3 business days - VIC
    • 2-6 business days - NSW, ACT, SA & QLD metro and most regional areas*
    • 3-10 business days WA, NT, Tasmania*

    *Outer-regional areas may experience slightly longer shipping times

    These estimates refer to time in transit only and not processing times