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CUSTOMER CARE

Delivery


  • Shoes & Sox Delivery Policy

    We offer free standard shipping on all orders over $69; orders below this value are charged at a flat rate of $9.95. Express shipping is available at a flat rate of $14.95.

    Our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA. In busy trading periods, orders may take longer due to high volumes.

  • Estimated Delivery Timeframes

    Please allow 1 – 2 business days processing for all orders. Once dispatched with Australia Post, expected delivery times for each region are as follows:

    Express Shipping

    • 1-2 business days – VIC
    • 1-3 business days – NSW, ACT, SA & QLD metro and most regional areas*
    • 2-5 business days WA, NT, Tasmania*

    Standard Shipping

    • 1-3 business days - VIC
    • 2-6 business days - NSW, ACT, SA & QLD metro and most regional areas*
    • 3-10 business days WA, NT, Tasmania*

    *Outer-regional areas may experience slightly longer shipping times

    These estimates refer to time in transit only and not processing times

  • New Zealand Delivery

    For NZ Shipping, we use Australia Post and NZ Post. We do not offer free shipping for any orders dispatched to NZ; a flat rate of $14.95 will be charged at checkout.

    Products are shipped from all over Australia, and will be delivered in 3-10 business days, depending on region. In busy trading periods, orders may take longer due to high volumes.

    Duties & Taxes
    Any customs, taxes or import duties due are charged once the parcel reaches the destination country and must be paid by the recipient of the parcel. We have no control over these charges and cannot advise you in advance of the total duty which will be charged.

    We recommend you contact the NZ Customs Office for current import duties before you order so you can estimate the charges before purchasing.