Returns & Exchanges

Unless required by local law, gift cards (including eGift Cards) are excluded from this returns policy and cannot be returned because of change of mind.

As a consumer, you are entitled to certain guarantees in respect of goods and services purchased from Shoes & Sox. These guarantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Australian Consumer Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service). Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

From time to time, there may be certain items which have been specifically excluded from the change of mind returns policy, such as ‘Clearance’ items. Clearance items cannot be returned to our warehouse and are not eligible for refunds unless damaged or faulty. Exchanges are available in-store only, subject to stock availability, within 7 days of purchase and must be accompanied by proof of purchase. The exclusion are noted on the relevant product page on our website and/or at checkout.

The Refund return option is available for Full Price, Sale and Outlet products purchased from Shoes & Sox Australia Online (excluding Click & Collect). All Click & Collect orders are only able to be returned in store (excluding Myer locations).

1. Initiate ‘Return’ on the portal

Initiate the Return by clicking the link here and follow the steps

2. Post your parcel to our Online Returns Warehouse

Postage costs for the "return to online" return option are non-refundable under this policy.

3. Your return will be processed within 5 business days of receipt

When your return is processed, we will send you an email to confirm that your refund has been processed.

Myer Purchases

No exchanges or refunds allowed for sale items purchased via the Myer website. Items purchased in-store at Myer cannot be returned by post. Please refer to Myer's returns policy here.

The Iconic Purchases

Please refer to the Iconic Returns Policy here for any purchases made on the Iconic.

In accordance with the Shoes & Sox Australia Returns Policy, Shoes & Sox Australia Online purchases paid with Afterpay or Zippay can only be returned to the Shoes & Sox Australia Online Returns Warehouse for a refund to their respective account.

It is not possible to exchange Afterpay and Zippay purchases at our Online Returns Warehouse.

It is also not possible to return or exchange Afterpay or Zippay purchases in-stone at this time. We are working with Afterpay and Zippay to introduce in-store refunds and instant product exchange in the near future.

We no longer accept Openpay as a purchase option for orders.

[1] Full price products includes Full Price products purchased during promotional events (such as a time-limited store wide discount event).

[2] Shoes & Sox Australia Stores: Sale and Clearance products are identified by their "red sticker". Shoes & Sox Australia Online: Sale and Outlet products are identified by their advertisement in the "Sale" or "Clearance" categories.

[3] Return options are only available at Shoes & Sox Australia Stores in the same country as the Purchase Location which stock the same class or category of product that you would like to return. For example, Shoes & Sox Australia Concept Stores which only stocks Full Price and Sale Baby and Child products can only accept the return of Full Price and Sale Baby and Child Products and cannot accept the return of products purchased at the Myer Concession. Learn more at: https://shoesandsox.com.au/pages/store-locator

[4] If your purchase is eligible for a refund, the same payment used for the purchase must be used for the refund. You must present photo identification at the time of refund. Your photo identification and the cardholder or account name associated with the payment used must match. If this is not possible, a Returns/Gift Card will be issued for the refund amount.

[5] Shoes & Sox Australia is not liable for the in-transit damage or loss of products returned by post to Shoes & Sox Australia Online Returns. Shoes & Sox Australia recommends that you only use post services with insurance and tracking. Please allow two (2) weeks for your return to be processed once received by Shoes & Sox Australia Online returns.

[6] Delivery fees for Shoes & Sox Australia Online purchases and postage costs for the "return to online" return option are non-refundable under this returns policy.

If you have purchased an item in-store and would like to make a return, you can visit your local Shoes & Sox Store to do so. Click here to view our Store Locator. You will require proof of purchase in order to make the return.


Please note that purchases made in store cannot be returned or exchanged online.

Providing the above return conditions are met, Shoes & Sox will accept full price merchandise for a refund or exchange.

• Sale merchandise is eligible for refund or exchange within 14 days of purchase.

• Any items marked FINAL SALE on the receipt or swing tag, cannot be returned for an exchange or refund, unless obligated by law.

• Items purchased at a Myer Concession must be returned to a Myer location. Read more information on third party purchases here.

If you have received a faulty garment/item from an online order, please contact our Customer Service Department via email or live chat.

Shoes & Sox will reimburse any reasonable shipping charges for return of goods that are deemed faulty. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If you purchased a product with a major fault, you have the right to ask for your choice of a replacement or refund.

Payments made online using the payment options Afterpay or Zip can only be refunded online. Please go to returns via post for more info.

Myer Purchases

Purchases made directly with Shoes & Sox standalone stores or Shoes & Sox website cannot be returned at Myer. No exchanges or refunds allowed for sale items purchased via the Myer website. Items purchased in-store at Myer cannot be returned by post. Please refer to Myer's returns policy here.

The Iconic Purchases

Please refer to the Iconic Returns Policy here for any purchases made on the Iconic.