Our # 1 tip is to ensure they are being polished at least once a week. When selecting school shoes, consider experience and history of wear. If this is your first time you are purchasing school shoes for your child, take note of how active they are and how they use their current runners to give you a rough idea of what school shoe may be best to purchase and more likely to last the distance.
All leather school shoes need to be worn in and around the house. This is to ensure that the leather can soften and mould to your child’s foot before they start wearing them 8+ hours a day at school. We recommend putting on thicker socks and wearing them around for 1hr intervals.
Some kids can be hard on their shoes at school through the many activities they play, for example hand-ball and bull rush. If this is a continuing issue, we recommend opting for a pair of shoes with a scuff guard. These styles include all the below:
With kids sitting cross-legged at school, the strap receives a lot of friction, meaning it is often one of the first things to wear. We recommend opting for a style that has a rubber tab, to help prevent this wear or selecting a buckle style. Clarks, Harrison, Startrite and Roc are the best brands to browse for some of these styles.
This is dependent on what your child can do. If they cannot do their laces and they won’t be learning to any time soon, it is best to opt for a self-fastening strap, as this makes their life much easier. However, if they can do their laces, we always recommend going for a laced style, as they tend to provide more support for growing feet.
There is no evidence to suggest that a small heel, for example, in the Clarks Indulge style, hinders or affects foot growth or positioning in any way. We recommend heading in-store to try out different styles to see which one suits your child best and feels most comfortable.
This is dependent on each child. We generally say that pointy school shoes are more for kids in years 11 & 12, as this is when they are most inactive. In years 9 & 10, kids are still relatively active, and can damage the pointy shoe quite easily, so it may be best to opt for a traditional school shoe in these years.
We offer refunds for returns on all full price items within 1 month of the date of purchase. On sale items, we offer a credit note within 1 week of the date of purchase. Click here for our full policy.
No, full price items are eligible for a refund, while sale items can only be returned for a credit note. Full price items purchased on promotion (for example, a 20% off flash sale) remain eligible for a refund. Sale items refers to products that have been permanently marked down in our sale section.
Yes, you are more than welcome to take your online order to any Shoes & Sox retail store (excluding Myer concessions) to receive a refund, exchange or credit note where applicable. Please show the team member your order confirmation (either on your phone or printed) and return your FBB card if received.
It depends on your order total. We offer free standard shipping on all orders over $59.95. If your order total falls below this threshold, shipping charges will automatically apply. We charge $9.95 for standard shipping and $14.95 for express shipping.
Typically, it takes around 2 - 5 business days, however, it depends on where in Australia you are ordering to and if you opted for standard or express shipping. Kindly note, the below delivery times are estimates only and refer to days in transit, as such, this is how long you can expect the order to take once it has been shipped.
1-2 business days – Victoria
1-3 business days NSW, ACT, SA & QLD metro and most regional areas*
2-5 business days WA, NT, Tasmania
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
Please get in touch with here or on (03) 8671 1746 at your earliest convenience so that we can investigate with Australia Post on your behalf. Every effort will be made to have your order successfully delivered in a timely manner.
Some orders with multiple items will experience staggered deliveries. You should be notified of this once your order has shipped, however, if you weren’t and are missing product, please contact us here or on (03) 8671 1746.
Firstly, please check your order to confirm that you were eligible for an FBB card. We only send out FBB cards for product which is purchased at full priced, meaning it wasn’t marked down as part of a promotion or wasn’t permanently marked down. If you were definitely eligible, please get in touch with us here if it has been longer than 3 weeks since you received your order. Often, FBB cards are sent separately and may take a couple of weeks to arrive.
There may be several reasons why your coupon code isn’t working. The most common would be that it has expired or you have not reached the minimum spend. Kindly note, that for any coupon code, minimum spend refers to product only and excludes shipping costs. Please check our terms and conditions page for our full list of exclusions and if you’re still unsure, please contact us here.
Afterpay is a secure, interest-free payment platform that allows you to receive your order now, and pay it off in four fortnightly installments. To use Afterpay, you will need to create an account with your credit card details, and Afterpay will direct debit the payments. Your order will be sent out as normal. Afterpay is available both online and in-store at Shoes & Sox.