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COVID-19 — an update for you

27th Mar 2020

To you, our loyal customer,

Firstly, we wish to thank you for your support, understanding and patience throughout this extraordinary time. We are deeply affected by the impact of COVID-19, not only as a business, but in spirit. In many ways, community is at the heart of what we do at Shoes & Sox. At our core, we exist to bring people together and support them – families, our team, our community. Social distancing, although necessary in these circumstances, conflicts with what we fundamentally believe and practice. This has been very challenging to reconcile. We have tried our best to stay true to our mission amid many difficult decisions and uncertainties over the past few weeks.

It is because of this philosophy that we have made the very difficult call to temporarily shut our stores (standalone and Myer concession) at close of business, Sunday, 29th of March. This is not a decision that has been taken lightly. We have done all within our power to keep the wheels turning over the past few weeks, introducing strict hygiene measures and modifying our regular fitting service to minimise contact. Circumstances have shifted to a point where we must prioritise the health and wellbeing of our team and commit wholeheartedly to social distancing, as recommended by the leading health authorities. We hope to re-open at such a time that it is deemed safe to do so.

We remind customers that we remain fully operational online. Clarks Fitting Gauges are available for sale to replicate our in-store experience and our team remain available to assist you through email, phone or live chat. Return periods have been extended to double their usual length, and we will continue to review to ensure we’re accommodating for your needs as best we can. We recognise that these are challenging times and are offering widespread discounts to ease some of the financial burden many of our customers are feeling.

Please note, stores will be open until Monday, with reduced hours, please consult these hours before heading in. We will, of course, continue to provide regular updates as they remain relevant to you.

Take care, we wish you and your family strength, good health and resilience during this challenging time.

Thank you for your business and your loyalty.